Privacy Policy
Last updated: August 6, 2026
Creative Action respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how Creative Action collects, uses, shares, and safeguards information when you visit creativeaction.org, communicate with us, make a donation or purchase, register for a program, subscribe to communications, or otherwise interact with our online services.
In this policy, “Creative Action,” “we,” “us,” and “our” refer to Creative Action, an Austin, Texas nonprofit organization.
1. Information We Collect
The information we collect depends on how you interact with Creative Action.
Information You Provide
You may voluntarily provide information such as:
Your name
Mailing address
Email address
Telephone number
Donation or membership information
Purchase, billing, and shipping information
Program registration or inquiry information
Volunteer, employment, partnership, or event information
Communication and newsletter preferences
Information submitted through contact forms, surveys, applications, or other website forms
Any other information you choose to provide
When registering a child or participant for a Creative Action program, a parent, guardian, school, or other authorized adult may provide information about that participant. Additional notices, releases, or consent forms may apply to particular programs.
Payment Information
When you make a donation or purchase, payment information is generally processed by a third-party payment processor. Creative Action may receive limited transaction information, such as your name, contact information, transaction amount, date, and payment status, but we generally do not directly store complete payment-card numbers.
Information Collected Automatically
When you visit our website, Creative Action and its website and technology providers may automatically collect information such as:
Internet Protocol address
Browser and device type
Operating system
Approximate geographic location
Pages viewed and links selected
Referring and exit pages
Date and time of visits
Website interactions and navigation activity
Cookie identifiers and similar technical information
This information may be collected through cookies, pixels, local storage, server logs, and similar technologies.
2. How We Use Information
Creative Action may use information to:
Process donations, memberships, purchases, registrations, and other transactions
Provide programs, services, events, and requested information
Respond to questions, requests, applications, or feedback
Send receipts, confirmations, service notices, and administrative communications
Send newsletters, fundraising appeals, program announcements, event information, and other communications when permitted
Maintain donor, participant, customer, volunteer, partner, and constituent records
Improve our website, programs, communications, and user experience
Understand how visitors use our website
Measure the effectiveness of outreach, marketing, and advertising
Prevent fraud, misuse, security incidents, and unlawful activity
Protect the rights, safety, and property of Creative Action, our community, and others
Comply with legal, financial, reporting, and contractual obligations
Carry out other purposes disclosed when the information is collected or with your consent
3. Email and Other Communications
When you subscribe to a newsletter, register for a program, make a donation, attend an event, volunteer, or otherwise engage with Creative Action, we may send you communications related to that interaction.
We may also send information about Creative Action’s programs, impact, events, fundraising activities, and opportunities to participate.
You may unsubscribe from promotional email communications at any time by selecting the unsubscribe link included in the email or by contacting us. You may continue to receive transactional or administrative communications that are necessary to complete a transaction, provide a requested service, or maintain our relationship with you.
4. Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate properly, remember preferences, understand website activity, and support analytics and outreach.
These technologies may include:
Essential Cookies
Essential cookies help provide basic website functions such as security, navigation, forms, account features, checkout, and accessibility. The website may not function properly without them.
Functional Cookies
Functional cookies may remember visitor choices and improve website features or performance.
Analytics Cookies
We may use Squarespace Analytics, Google Analytics, or similar services to understand website traffic and how visitors interact with our website. These services may collect device, browser, usage, and approximate location information.
Advertising and Marketing Technologies
We may use the Meta Pixel or other marketing technologies to measure the effectiveness of our communications and advertising, understand whether visitors take certain actions after viewing an advertisement, and help us reach audiences who may be interested in Creative Action.
These providers may receive information about your browser, device, website activity, or interaction with advertisements. Their use of information is governed by their own privacy policies.
Where available, you may use our cookie banner or preference tools to accept, decline, or manage nonessential cookies. You may also adjust your browser settings to block or delete cookies. Blocking certain cookies may affect website functionality.
5. How We Share Information
Creative Action does not sell or rent personal information in exchange for money.
We may disclose information to the following categories of recipients when reasonably necessary:
Service Providers
We may share information with vendors and contractors that help us operate, including providers of:
Website hosting and website management
Email and constituent communications
Customer relationship management
Program registration
Event registration and ticketing
Donation processing and fundraising
Payment processing
Merchandise fulfillment and shipping
Data storage and information technology
Analytics and advertising measurement
Accounting, auditing, legal, insurance, and professional services
These providers may access information only as needed to perform services for Creative Action and are subject to their own contractual and legal obligations.
Schools and Program Partners
When appropriate, Creative Action may share necessary participant or program information with schools, campuses, partner organizations, teaching artists, instructors, venues, or other parties involved in providing a program or service.
Legal, Safety, and Compliance Purposes
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with a law, regulation, subpoena, court order, or governmental request
Enforce agreements or protect legal rights
Detect, investigate, or prevent fraud, misuse, or security incidents
Protect the safety of participants, visitors, employees, volunteers, or the public
Respond to an emergency
Organizational Transactions
Information may be transferred as part of a merger, reorganization, financing, sale of assets, or similar organizational transaction, subject to applicable law.
With Your Direction or Consent
We may share information when you direct us to do so or provide consent.
We may also use or disclose information that has been aggregated or de-identified so that it does not reasonably identify an individual.
6. Third-Party Websites and Services
Our website may link to or embed content from third-party websites and services, including registration platforms, donation processors, ticketing services, social media platforms, maps, videos, or partner websites.
Creative Action does not control the privacy practices of these third parties. Information you provide directly to another organization or platform is governed by that organization’s privacy policy. We encourage you to review the privacy notices of third-party services before providing personal information.
7. Children’s Privacy
Creative Action provides arts education programs for children and young people. However, our general website is intended primarily for parents, guardians, educators, donors, community partners, and other adults.
Children under 13 should not submit personal information directly through our general website without the involvement and consent of a parent or legal guardian.
Program registration and participant information should be submitted by a parent, guardian, school representative, or other authorized adult unless Creative Action expressly provides another age-appropriate process.
If we learn that personal information has been submitted directly by a child under 13 without appropriate authorization, we will take reasonable steps to delete it. A parent or guardian who believes a child has submitted personal information without permission may contact us using the information below.
Program-specific registration systems, school partnerships, applications, media releases, or consent forms may contain additional privacy terms.
8. Data Retention
Creative Action retains personal information for as long as reasonably necessary to:
Complete the purpose for which it was collected
Provide programs and services
Maintain appropriate organizational, donor, participant, and transaction records
Fulfill financial, tax, insurance, grant, contractual, and legal obligations
Resolve disputes
Protect Creative Action and its community
Retention periods vary depending on the type of information, the nature of the relationship, and applicable requirements. When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.
9. Data Security
Creative Action uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No website, electronic communication, storage system, or transmission method can be guaranteed to be completely secure. You should use care when submitting information online and contact us if you believe your interaction with Creative Action is no longer secure.
10. Your Privacy Choices
Depending on the nature of your relationship with Creative Action and applicable law, you may request that we:
Provide information about personal information we maintain about you
Correct inaccurate information
Update your communication preferences
Stop sending promotional communications
Delete certain personal information
Consider another privacy-related request or concern
We may need to verify your identity before completing a request. Some information may need to be retained for legal, financial, safety, contractual, or legitimate organizational purposes.
To submit a request, contact us at info@creativeaction.org.
You may also unsubscribe from promotional emails by using the unsubscribe link included in those messages.
11. Do Not Track and Browser Privacy Signals
Some browsers offer “Do Not Track” settings or other privacy signals. Because there is not one universally accepted standard for responding to all such signals, our website may not respond to every browser setting.
Where required by applicable law and supported by our website technology, we will process recognized privacy preference signals as required.
12. Visitors Outside the United States
Creative Action is based in the United States, and our website and service providers may process or store information in the United States or other countries.
By interacting with our website or providing information to us, you understand that your information may be processed in jurisdictions whose data-protection laws differ from those in your location.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, programs, technology, service providers, or legal obligations.
When we make changes, we will post the revised policy on this page and update the “Last updated” date. Material changes may also be communicated through another appropriate method.
Your continued use of the website after an updated policy is posted means that the revised policy will apply to information collected after its effective date, to the extent permitted by law.
14. Contact Us
Questions, concerns, or requests regarding this Privacy Policy or Creative Action’s privacy practices may be directed to:
Creative Action
1106 Clayton Ln, Suite 240E
Austin, TX 78723
Email: info@creativeaction.org
Phone: 512-442-8773